Welcome to AIM Services' Client Support Website

AIM Services, your provider of General IT Managed Services and specialized Medical Practice Management and Electronic Medical Records software is commited to providing you with outstanding customer support. This website is just one of the tools AIM provides to help meet that goal.

AIM Support Team



Posted in Informational

AIM DataCenter Site Availability

The AIM DataCenter sites are constantly monitored for availability from the Internet. The locations of the monitoring sites are as follows -

  • Dallas
  • Atlanta
  • Chicago
  • Denver
  • Los Angeles
  • New Jersey
  • Virginia

The purpose is to give AIM Support a way to recognize if Internet disruptions are trending across the U.S. If any three of these sites fail to connect, the AIM Support Team is alerted and our troubleshooting protocol is initiated.

As a service to our hosting customers, below is the current real time monitoring report.



Self Service Portal

Posted in Informational

AIM Support will soon be making our Self Service Portal available. The Self Service Portal will allow our clients to create, view and manage support tickets online. This enhancement to our support services will compliment our call center by giving our clients an alternate means to initiate and track support incidents. Additionally, the portal will host a searchable knowledgebase of tips, tricks and known resolutions to issues relevant to the EMR and Practice Management solutions we support.

Please keep watching for further information concerning a "Go Live" date for the portal. If you have any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

AIM Support Team

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